Thank you for contacting Sony BMG Online.
Sony BMG and First 4 Internet have just released an update that will completely remove the rootkit based DRM content protection software and replace it with a non-rootkit DRM technology that is compatible with all current security protocols. To ensure the security of your system, please visit their software update website to obtain and install Service Pack 2 at:
http://updates.xcp-aurora.com
If after this update, you still wish to uninstall our software, please visit the form below using the computer where the software is currently installed and you will be emailed an uninstall link within 1 business day (M-F).
http://cp.sonybmg.com/xcp/english/form9.html
Your "Case ID" is: XXXXXX.
TIP: Our uninstall request form will require a small ActiveX plug-in
(from First 4 Internet). Be sure to also temporarily turn off any
pop-up blocker software. Although a non-ActiveX process is in
development, currently, our online process is the only option.
Should you prefer to wait for the next uninstallation version,
one is due to be released later this month at:
http://cp.sonybmg.com/xcp/english/updates.html
Thank you for the opportunity to be of assistance.
The Sony BMG Online Support Team
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